Refund policy

UK Returns

We have a 14-day return policy for UK orders, which means you have 14 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition you received it

  • Unused and in its original packaging

  • Proof of purchase is required

To start a return, please contact us at support@nabhanikids.co.uk.
Returns must be sent to the following address:

11 Beech House
Larch Crescent
Hayes
UB4 9DY
United Kingdom

A £2.99 flat return shipping fee applies to UK returns.

Items sent back without first requesting a return will not be accepted.

International Orders (Outside the UK)

At this time, we do not accept returns or exchanges for international orders, except in cases where an item arrives faulty, damaged, or incorrect.

This applies to all international destinations, including but not limited to:

  • Europe

  • North America

  • Oceania

Please ensure you review product details carefully before placing an international order.

Damages, Faulty or Incorrect Items (UK & International)

Please inspect your order upon delivery.
If your item is faulty, damaged, or incorrect, contact us at support@nabhanikids.co.uk within 48 hours of delivery, including clear photos of the issue.

Where a fault is confirmed, we will offer a replacement or refund, and cover any return costs where applicable.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Sale items

  • Gift cards

  • Custom or personalised products

If you’re unsure whether your item qualifies, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

For UK customers, the fastest way to receive a new item is to:

  1. Request a return for the original item (if eligible)

  2. Place a new order once the return is approved

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Items must be:

  • Unused

  • In original packaging

  • Accompanied by proof of purchase

Return shipping costs are the responsibility of the customer unless the item is faulty.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method

  • Processing takes up to 10 business days

  • Banks and payment providers may take additional time to reflect the refund

If more than 15 business days have passed since approval, please contact us at support@nabhanikids.co.uk.